Set remediation options, granting privileges to change ticket state for both users and the service. Managers can set an option to fully automate the closing of tickets by the service, and allow Unit Managers, Scanners and Readers to ignore and delete tickets.
1. Go to Setup > Remediation.
2. Select the options you want to enable:
• Allow the service to mark Open tickets as Closed/Fixed. The service can automatically close Open tickets when a vulnerability is verified fixed. If not selected, users must manually change Open tickets to Resolved state after applying a fix, and then the service can close the ticket when the fix is validated in a subsequent scan.
• Allow Scanners and Readers to mark tickets as Closed/Ignored. Users with Scanner and Reader roles are allowed to ignore tickets, thus sending them to Closed/Ignored state. If not selected, only Managers and Unit Managers are allowed to ignore tickets.
• Allow Scanners and Readers to delete tickets. Users with Scanner and Reader roles are allowed to delete tickets, permanently removing all ticket history. If not selected, only Managers and Unit Managers are allowed to delete tickets.
3. Click Save.
Setting Global User Permissions
Setting Extended User Permissions
Restricting Access to the Service